1. Offer and agreement
A website form or appointment is not a purchase agreement. An agreement starts after a clear quote and valid acceptance. The consumer receives terms, privacy and withdrawal information in a durable format.
Draft consumer terms
SmartAF terms and conditions
For equipment, installation, central automation and consumer support.
Pre-release draft. The legal business name, postal address and email address still need to be completed, and the text requires legal review before use in contracts.
2. Withdrawal and early performance
Distance or off-premises agreements generally carry a fourteen-day withdrawal period. Work within that period starts only after a separate express request and an explanation of legal consequences.
3. Installation and handover
The consumer provides safe access, power, internet and correct information. SmartAF installs and demonstrates the agreed functions and records tests and visible remaining items.
4. Price and payment
Consumer prices include VAT. The one-off price and first month are due immediately after installation and handover by bank transfer or QR payment link. Extra work is agreed in advance.
5. Ownership
Purchased equipment becomes the consumer’s property after full payment. Software, generic rules, designs and server code remain with SmartAF or its licensors.
6. Subscription and cancellation
The subscription starts on installation day, runs indefinitely and has no minimum term or notice period. The consumer can stop immediately or at the end of the paid monthly period. Unused credits expire.
7. Consequences of cancellation
Central automation, monitoring, server notifications, maintenance and support stop. Equipment remains with the consumer; local or manual control remains where technically possible. SmartAF safely withdraws its access.
8. Internet and third parties
Functions may be delayed, limited or unavailable during internet, power, firmware or external-service outages. SmartAF remains responsible for defects in its own performance and legal obligations.
9. Support and credits
Each paid month provides two change credits up to 24. One credit covers one small, defined change using supported equipment. Warranty remedies do not use credits.
10. Alarm notifications
SmartAF does not provide a certified monitoring or security service. Notifications do not confirm danger and do not replace normal precautions or certified protection.
11. Warranty and faults
All statutory warranty rights apply. SmartAF aims to respond within 24 hours, not guarantee resolution within 24 hours. Defects for which SmartAF is responsible are remedied free of charge within a reasonable period.
12. Payment arrears
After legally required reminders and warning, SmartAF may suspend the central service when a payment remains overdue for more than one month. Manual control of purchased equipment is not deliberately blocked.
13. Price adjustment
The subscription may be adjusted at most once every twelve months using the Dutch consumer price index, with calculation and effective date communicated at least thirty days in advance.
14. Service area, moving and transfer
Outside the standard area, a disclosed €100 call-out fee applies except for legally free warranty repair. Moving requires a new survey and quote. Subscriptions do not automatically transfer to a new resident.
15. Privacy and third-party changes
SmartAF processes only necessary personal data. The consumer reports relevant changes to networks, accounts, firmware, wiring or equipment. Repair of third-party-caused faults may be quoted separately.
16. Liability, force majeure and disputes
SmartAF limits liability only within the law and does not exclude mandatory consumer rights. Parties mitigate loss and preserve relevant information. Dutch law applies without removing mandatory consumer protection.
A no-obligation introduction
Which task should happen automatically in your home?
Briefly tell us what keeps repeating. SmartAF aims to respond within 24 hours.